Employment Opportunities

Client Advocate

Shreveport

 

The Advocacy Center of Louisiana (AC) seeks a Client Advocate with three to five years of experience to join our Client Assistance Project (CAP) team. The successful candidate will work closely with the CAP Project Director and the Community Advocacy Team in advocating for the rights of people with disabilities to gainful employment.


Who We Are:

AC is the designated non-profit Protection and Advocacy agency providing free legal and advocacy services to people with disabilities throughout the state.  AC protects, empowers, and advocates for the human and legal rights of people with disabilities and seniors living in Louisiana, in order that they may live an integrated life in the community, free from abuse, neglect and exploitation.

CAP was established to advise and inform clients, client applicants, and other individuals with disabilities of the available services and benefits related to employment. CAP Client Advocates work closely with the CAP Program Director and Community Advocacy team members to rigorously advocate for our clients to receive timely and comprehensive services resulting in gainful employment. Typical issues include denial of eligibility and placement in Vocational Rehabilitation services and problems with the implementation of service plans developed by Louisiana Rehabilitation Services.

This position presents an excellent opportunity to contribute to impactful work on behalf of people with disabilities in an underserved region of our state.

Responsibilities:

1.    Works closely with the CAP Program Director and members of the Community Advocacy Team, as well as partnering advocates in multiple jurisdictions.

2.    Interviews and follows up with clients and works with other staff on shared cases.

3.    Performs research on employment related issues.

4.    Collects evidence to support appeals and/or litigation.

5.    Drafts and finalizes appeal letters, memos and other documents.

6.    Participates in due process proceedings.

7.    Performs administrative duties, such as scanning and data entry.

8.    Occasionally travels to conduct interviews, investigations and attend meetings/trainings.

9.    Participates in outreach activities to minority and underserved populations.

10.    Works with other AC team members to strategize on how to advance other AC policy objectives, and to collect data for that purpose.

Requirements:

  • Bachelors’ degree.
  • Three to five years of case management experience. 
  • Fluency in a second language is highly desirable but not required.
  • Familiarity and passion for civil rights and the rights of people with disabilities. 
  • Commitment to advocating on behalf of marginalized communities.
  • Collegial, collaborative approach.
  • Strong writing, analytical and advocacy skills.
  • Ability to work independently and meet deadlines with a high quality work product.
  • Reliable transportation and a valid in-state drivers’ license.

Compensation:

Dependent on experience. Advocacy Center also offers a benefits package, including health, dental and life insurance; flexible reimbursement plan; 401(K) retirement savings plan; and vacation policy.

Submission requirements: Please provide cover letter and resume in Microsoft Word or PDF format.  Email to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax to (504) 273-6040, Subject: CAP Client Advocate.  Applications will be accepted on a rolling basis until the position is filled.

Salary: Depending on Experience

Advocacy Center is an equal opportunity employer. 


 

Ombudsman/Monitor

Alexandria

The Advocacy Center, a legal services non-profit organization based in New Orleans, seeks a qualified candidate to join our team as an Ombudsman in Alexandria.

The Ombudsman/Monitor works as a part of a team of caring, compassionate advocates to protect and advocate for the rights of persons with disabilities in state licensed facilities.


Essential Functions

  

1.  Regularly visits individuals with disabilities who are residents in facilities to ensure that they are receiving appropriate care, treatment, and services; to protect them from abuse and neglect; and to advocate for their rights consistent with ACs goals and priorities.

2.  Monitors facilities and advocates for individuals living in those facilities when care and treatment is inadequate; they are being subjected to abuse and neglect; or their rights are being violated.

3.  Prepares reports regarding activities and specific cases as requested by the

Regional Coordinator/Program Director.

4.  Performs trainings and outreach to the community, facility staff and facility residents as assigned by the Regional Coordinator, Program Director, and/or the Rights Team leader on issues affecting the services and benefits available to, and the rights of, persons living in facilities.

5.  Coordinates with other agency staff as needed to ensure appropriate care, treatment, and services; to protect residents from abuse and neglect; and to advocate for their rights consistent with ACs goals and priorities.

6.  Report to the Regional Coordinator, Program Director, and/or the Rights Team Leader and, as directed, work cooperatively with AC legal staff, whenever it is suspected that residents are not receiving appropriate care, treatment, and services; that they are being subjected to abuse and neglect; or that their rights are being violated.

 

Requirements

·       Bachelor’s degree in social services related discipline preferred.

·       3-5 years’ experience in the human services field, -preferably working with individuals with disabilities; experience with advocacy and/or social work (preferred); excellent communication, organization, and training skills.

·       Experience with advocacy and/or social work preferred.

·       Excellent written and verbal communication skills.

·       Detail-oriented, well-organized, willingness to work as part of a team.

·       Ability to handle multiple priorities.

·       Willingness to travel across a large geographic area to various facilities. 

This is a field-based position and candidate must have a dependable automobile, valid driver’s license, and current liability insurance.  Candidate is required to pass a background check to work in this role.

Submission requirements: Please provide cover letter and resume in Microsoft Word or PDF format.  Email to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax to (504) 273-6040, Subject: Ombudsman.  Applications will be accepted through August 1, 2017. 

Salary: Depending on Experience

Advocacy Center is an equal opportunity employer. 


Client Advocate

New Orleans

The Advocacy Center, a legal services non-profit organization based in New Orleans, seeks a qualified candidate to join our team as a Client Advocate in New Orleans.

The Client Advocate will work in our Housing Assistance Plus Program (HAPP).  The mission of this position is to provide case management services and housing-related advocacy services to persons with disabilities in Orleans Parish.


Essential Functions

  1. Provide high quality, person-centered, and outcome-oriented case management services to eligible Orleans Parish homeowners and their families.
  2. Provides high quality, person-centered, and outcome-oriented referral services to eligible individuals and their families who are seeking affordable, accessible housing.
  3. Provides pertinent, current affordable, accessible housing-related information, referrals, and/or materials to individuals who call/walk into The Advocacy Center. 
  4. Establishes and maintains participant files (electronic and hard copy), as required by funding agent. 
  5. Collects and reports accurate program data in a timely fashion, as required by funding agent.
  6. Participates in project-related meetings, including preparing meeting agendas, as appropriate. Completes resulting action steps and reports status in a timely manner.
  7. Under the direction of the Program Director and/or other AC personnel, conducts research and other pertinent activities regarding housing-related policy issues. Contributes to development of a corresponding agency position statement, as assigned. 
  8. Participates in required outreach activities and in relevant training events. Completes resulting action steps by utilizing information to broaden and expand knowledge base and skill sets needed to serve AC clients effectively and efficiently.
  9. Fulfills other duties in a timely manner, as assigned.

Competencies:

  1. Decision Making.
  2. Leadership.
  3. Technical Capacity.

Work Environment

While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee works in varied residential environments based on assigned caseload.  This position performs tasks that involve no exposure to blood, body fluids or tissues, but employment may require performing unplanned category I procedures.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to stand, walk, climb stairs, sit all for extended periods of time and reach with hands and arms. The employee frequently lifts and moves up to 10 pounds. 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is primarily local during the business day.

Education/Experience Requirements

  • Bachelor's or advanced degree in behavioral science, legal studies, or related discipline.  MSW in Social Work preferred.  
  • Minimum of three years experience in advocacy, case management, legal field, or related field. 
  • Strong customer service skills effectively applied across a diverse clientele.
  • Excellent written and verbal communication skills.
  • Detail-oriented and well-organized work style.
  • Equally comfortable contributing as part of a team, as well as working independently.
  • Ability to establish priorities and to address multiple, concurrent activities in a timely manner.
  • Strong time management and problem-solving skills.
  • Professional and ethical conduct.
  • Regular, reliable, predictable performance of tasks.
  • Regular, reliable attendance.
  • Frequent travel required within city limits. Dependable automobile, valid driver's license, and current liability insurance.

Submission options: Please provide cover letter and resume in Microsoft Word or PDF format.  Email to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax to (504) 273-6040, Subject: HAPP Client Advocate.  Applications will be accepted through July 31, 2017.  

Salary: Depending on Experience

Advocacy Center is an equal opportunity employer.