Print

Employment Opportunity: Client Advocate

 

 

   

Client Advocate New Orleans

 

The Advocacy Center, a legal services non-profit organization based in New Orleans, seeks a qualified candidate to join our team as a Client Advocate in New Orleans.

 

The Client Advocate will work in our Aging In Place Program.  The mission of this position is to provide case management services and housing-related advocacy services to eligible persons aged sixty-two (62) or over in Orleans Pariah who are seeking minor home repairs totaling up to $5,000.

 

 

Essential Functions

  1. Provides high quality, person-centered, and outcome-oriented case management services to eligible individuals and their families who are seeking minor home repairs.
  2. Based on established eligibility and selection criteria/policies, provides high quality, person-centered and outcome-oriented case management services to eligible Orleans Parish homeowners aged sixty-two (62) or over, who are seeking minor home repairs.  
  3. Establishes and maintains participant files, (electronic and hard copy) as required by funding agent.
  4. Collects and reports accurate program data in a timely fashion, as required by funding agent.  
  5. Participates in project-related meetings, including preparing meeting agendas, as appropriate.  Completes resulting action steps and reports status in a timely manner.  
  6. Under the direction of the Program Director and/or other AC personnel, conducts research and other pertinent activities regarding housing-related policy issues.Contributes to development of a corresponding agency position statement, as assigned.
  7. Under the director of the Program Director and/or other AC personnel, conducts research and other pertinent activities related to the conceptualization, design, and development of grant proposals.  Serves as a member of grant writing teams, as assigned.  
  8. Attends pertinent, housing-related community meetings and serves on housing-related committees, coalitions, task forces, etc., as assigned.  Completed resulting action steps by utilizing information to broaden and expand knowledge base and skill sets needed to serve AC clients effectively and efficiently.  
  9. Participates in required outreach activities and in relevant training events.  Completes resulting action steps by utilizing information to broaden and expand knowledge base and skill sets needed to serve AC clients effectively and efficiently.  
  10. Arranges testimony before legislative bodies about selected housing-related issues of importance, as requested.
  11. Adheres to all AC policies and procedures as delineated in the AC Policies and Procedures Manuals.  
  12. Fulfills other duties in a timely manner, as assigned.

 

Competencies:

  1. Decision Making.
  2. Leadership.
  3. Technical Capacity.

 

Work Environment

While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee works in varied residential environments based on assigned caseload.  This position performs tasks that involve no exposure to blood, body fluids or tissues, but employment may require performing unplanned category I procedures.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to stand, walk, climb stairs, sit all for extended periods of time and reach with hands and arms. The employee frequently lifts and moves up to 10 pounds. 

 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

 

Travel

Travel is primarily local during the business day.

 

Education/Experience Requirements

  • Bachelor’s or advanced degree in behavioral science, legal studies, or related discipline.
  • Minimum of three years experience in advocacy, case management, legal field, or related field. 
  • Strong customer service skills effectively applied across a diverse clientele.
  • Excellent written and verbal communication skills.
  • Experience with construction or housing programs preferred.
  • Detail-oriented and well-organized work style.
  • Equally comfortable contributing as part of a team, as well as working independently.
  • Ability to establish priorities and to address multiple, concurrent activities in a timely manner.
  • Strong time management and problem-solving skills.
  • Professional and ethical conduct.
  • Regular, reliable, predictable performance of tasks.
  • Regular, reliable attendance.
  • Some in-state travel required.  Dependable automobile, valid driver’s license, and current liability insurance.
  • Regular, reliable, predictable performance of tasks.
  • Regular, reliable attendance.
  • Frequent travel required within city limits. Dependable automobile, valid driver's license, and current liability insurance.


Submission options: Please provide cover letter and resume in Microsoft Word or PDF format.  Email to This email address is being protected from spambots. You need JavaScript enabled to view it. or fax to (504) 273-6040, Subject: AIP Client Advocate.  Applications will be accepted on a rolling basis until the position is filled.

Salary: Depending on Experience

 

Advocacy Center is an equal opportunity employer.